Pinnacle Palliative Care ("we," "us," or "our") is committed to protecting the privacy of our patients, families, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pinnaclepalliativecare.com or contact us for hospice and palliative care services.
Information We Collect
Information You Provide to Us
When you use our contact form, employment application, or volunteer application, we may collect the following information:
Name, email address, phone number, and mailing address
Type of care needed and preferred service location
How you heard about our services
Employment or volunteer application details including resume and background information
Any additional information you provide in message fields
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
Browser type and version
Pages visited and time spent on our website
Referring website or search terms used
Device type and operating system
IP address and general geographic location
How We Use Your Information
We use the information we collect to:
Respond to your inquiries about hospice and palliative care services
Process referrals and coordinate the admission process
Evaluate employment and volunteer applications
Improve our website and the services we provide
Analyze website usage through Google Analytics to understand how visitors interact with our site
Comply with legal obligations and healthcare regulations
HIPAA and Protected Health Information
As a healthcare provider, Pinnacle Palliative Care complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state and federal privacy regulations. Protected Health Information (PHI) collected during the course of providing hospice or palliative care services is handled in accordance with our HIPAA Notice of Privacy Practices, which is provided to patients and their families at the time of admission.
This website Privacy Policy applies to information collected through our website and is separate from the HIPAA Notice of Privacy Practices that governs how we handle patient medical records and treatment information.
Google Analytics
We use Google Analytics to collect anonymous data about website traffic and usage patterns. Google Analytics uses cookies to gather this information. The data collected does not personally identify individual visitors. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Cookies
Our website uses cookies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our website.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
With healthcare providers involved in coordinating your care, as permitted by HIPAA
With service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential
When required by law, regulation, or legal process
To protect the rights, safety, or property of Pinnacle Palliative Care, our patients, or others
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms such as Facebook, Instagram, and LinkedIn. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can promptly remove the information.
Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information, subject to legal and regulatory requirements
Opt out of receiving communications from us at any time
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
